Document revised: October 18, 2012
Revised document #10
Woozworld applies its best efforts and generally accepted industry standards to protect the confidentiality, security and integrity of your PII. We do not collect or keep any PII from you unless you volunteer it. A child’s participation in an activity is not conditional to the child providing more PII than is reasonably necessary for that activity.
This Policy is applicable to the Website and all associated products and services available on the Website. It summarizes Woozworld’s data collection policies and practices on the Website and does not apply to the practices of companies that Woozworld does not own or control, or to people that Woozworld does not employ or manage.
Your use of the Website means that you accept the terms of this Policy. By using the Website, you agree to the collection, use, transfer and processing of PII as described in this Policy by Woozworld. If you do not accept the terms of this Policy, please discontinue the use of the Website immediately and at all times.
2. COPPA and PRIVO® ’s Privacy Assurance Program
Woozworld complies with the U.S. Children’s Online Privacy Protection Act (“COPPA”). The COPPA requires that we inform the Parents on how we collect and use PII from their children under the age of 13 and that we obtain verifiable consent from the Parent before a child under that age provides PII.
Woozworld participates in PRIVO®’s Privacy Assurance Program. As part of this program, Woozworld adheres to the strict personal information collection, use and disclosure requirements of COPPA. PRIVO is an independent, third party organization committed to safeguarding children's PII collected online, and to helping parents and their children exercise control over personal information while exploring the Internet. The certification seal posted on this page proves that Woozworld has established privacy practices and has agreed to submit to PRIVO's oversight and consumer dispute resolution process. If you have questions or concerns about the Policy, please contact us at email@example.com or at (514) 281-8999. If you have further concerns after you have contacted us, you can contact PRIVO directly at firstname.lastname@example.org.
3. Collection and Use of Information
When an account is created, the user’s month and year of birth, gender and email address are requested. If the user is under the age of 13, the Parent’s email is requested instead of the child’s email and Woozworld communicates with the child only through the Parent’s email thereafter. This information is associated to a username and is used for password-reset purposes.
The age and gender are used as aggregate statistical data to gain insight within the Website’s audience. The age is also used, as explained above, to determine if a user is under the age of 13 in order to get the Parent’s email instead of the child’s one.
Your email can be used to identify your account if you contact Woozworld for any questions or assistance. When your email address is collected by Woozworld, you are asked if you wish to validate this email address so that it can be used to communicate with you when required for some of our advanced features as described below. The user’s email address will never be visible in the advanced features. Within the scope of these advanced features, Woozworld will send directly to you communications such as updates, notifications, promotional invitations and news concerning the Website, which can be sent, without limitation, through the games messaging system or through emails. If you no longer wish to participate in such communications you can (i) click the unsubscribe link at the end of each email received, (ii) sign-in to your account and change your communication preferences in the account settings or (iii) send an email to email@example.com.
The text entered in the advanced feature called WoozIn, as well as in-game chat and in private messages is filtered through Crisp Thinking™ smart filtering system which aims to prevent, amongst other things, the user from exchanging PII such as phone numbers or email addresses with other users.
4. Advanced Features
The WoozIn is the Website social network where users can exchange comments, post their in-game pictures, show their achievements, exchange with friends, post links to YouTube™, iTunes™, and more. An important part of the WoozIn is the notification system that sends you updates of what’s going on in the Website and with your friends.
Invite a Friend
You can invite your friends to come play and have fun with you in the Website. When you select the “Invite a friend” feature, you just have to enter your first name to identify you to your friend and your friend’s email address. Woozworld does not save or keep this information anywhere in its system after your invitation is sent out.
Contests and surveys
If you participate in our contests and surveys no PII will be required to do so. If you win a prize within a contest, which needs to be awarded outside the Website, we will communicate with you through the validated email address provided when you created your account and will agree with you how to award your prize. If you are under the age of 13, these arrangements will be taken care of with your Parent and your Parent’s written consent will be required in order to provide us your mailing address and other PII needed to award your prize.
We offer the opportunity to purchase products in our online stores. When a user places an order, our third party’s transaction processor will require the following PII for a payment:
Ø by credit card: username, full name of card holder, email address, mailing address and credit card information; or
Ø by cell phone (SMS): username, cell phone number and email address.
After an order online is placed, we send a confirming email message and/or a SMS depending on the payment method. We may also send an occasional email featuring a special promotion or product that may be of interest to you. Any user who prefers not to receive promotional emails can indicate this preference in the account settings. Please note that, for legal reasons and for your protection, it is not possible to unsubscribe from transaction notification confirmation when buying from the Website.
For purchases made by credit card or through a PayPal account, the purchaser must be at least 18 year old and have a valid credit card or bank account.
We are always working on new ideas to make the Website even more fun. We hope to offer you mini-games to be played in the Website. A notification will be sent to validated emails to promote challenges, contests, leaderboard updates, new games and weekly digests.
5. Cookies, IP Addresses and Clear GIFs
We collect Internet protocol (IP) addresses, which is the automatic number assigned to your computer when you surf on Internet. We may use your IP address (i) to gather statistics on geographical distribution of our users, (ii) as a geographic filter for specific features, advertising or offers per location or (iii) to help us investigate in the case of bad behavior like account theft, hacking or bullying, and provide the information to authorities in the case of a police investigation for a serious crime.
We also use other technology called Clear GIFs to provide us with other important anonymous information, such as when an email has been opened.
Cookies, IP address and Clear GIFs are not connected to any PII.
6. Third Parties
Except for third parties required in operating the Website as described previously and except as described below, we never share PII with people or companies outside Woozworld or sell it. Before Woozworld discloses any user’s PII to a third party as provided herein, the third party agreed to maintain the confidentiality and security of the information.
The only other situations where we may disclose PII to third parties would be to protect the security or integrity of the Website, to take precautions against liability, or to respond to judicial processes, legitimate requests by law enforcement officials or as otherwise required in order to comply with applicable law.
Woozworld may also share your email address with its affiliated companies so that they can let you know about products that might be of interest to you. However, your consent will always be asked prior to sharing such information. If you would like to stop receiving such product information, you can (i) click the unsubscribe link at the end of each email received, (ii) sign-in to your account and change your communication preferences in the account settings or (iii) send an email to firstname.lastname@example.org.
Finally, we use third-party advertising companies to serve ads when you visit the Website. These companies may use non-personally identifiable information during your visits to this Website or others in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this practice or to opt-out of this use of your anonymous information, you can visit www.networkadvertising.org.
7. Customer Support
If you contact customer support, you may be asked for your username, your first and last name, your email and/or phone number. The PII provided within a customer service request is not added to your online account information and will not be used for any other reason than to respond to your specific request. If the user contacting the customer support is a child under 13 of age, we will delete the additional requested PII after the request is completed.
8. Communications within Website
Woozworld may, at its sole discretion, record or store communications submitted through messages, bulletin boards, forums or chat rooms and may monitor, filter and review such communications for the purpose of monitoring content, enforcing Website rules, and investigating and detecting unauthorized use of the Website.
9. No Other Information
You will never be asked for any additional PII while using the Website. We provide as many privacy protection measures as reasonably possible to insure that no other additional PII is communicated or exchanged within the Website. Woozworld employees and on-line moderators (known as Woozband avatars) will never ask you for additional PII. NEVER GIVE YOUR PASSWORD UNDER ANY CIRCUMSTANCES. Please be vigilant and report any user attempting to obtain PII or your password by contacting us at email@example.com.
11. Reviewing PII
Upon proper identification, you may review your PII, request change or deletion or refuse to allow further collection or use of the information by contacting us at firstname.lastname@example.org or by telephone at + (514) 281-8999. However, if you ask us to delete any required PII for certain advanced features, your access to those features will not be possible in the future.
12. Contacting Us
You can contact us with any concerns with respect to this Policy at:
Attention of Privacy Coordinator
25 Mozart Street East, 3rd Floor
Montreal (Quebec) H2S 1B1
Tel.: +1 (514) 281-8999
Fax: +1 (514) 281-5557