Privacy Policy

 

Document revised: February 24th, 2014

 

Revised document #11

 

1.  Introduction

Welcome and thank you for visiting Woozworld’s website located at http://www.woozworld.com/  (the Website”). At Woozworld Inc., a company based in Montreal, Province of Quebec in Canada (“Woozworld”, “we”, “us” or “our”), we are committed to protecting the online privacy of our members and guests of our Website. To that end, we have designed this privacy policy (the “Policy”) to address your questions and concerns about our practices and principals for personally identifiable information (“PII”), including how we collect, use and disclose such information.

 

If you are a minor, your parent or legal guardian (a “Parent”) must review the Code of Conduct , this Policy and the Terms of Use of the Website with you, explain anything that you may not fully understand and approve them with you. Woozworld offers the Website to the Parents and their children (referred to as “you”, “your” or “user”) in accordance with this Policy. Parents, please help us protect your children’s privacy by instructing them never to provide PII on this Website or any other without your permission.

 

Woozworld applies its best efforts and generally accepted industry standards to protect the confidentiality, security and integrity of your PII. We do not collect or keep any PII from you unless you volunteer it. A child’s participation in an activity is not conditional to the child providing more PII than is reasonably necessary for that activity.

 

This Policy is applicable to the Website and all associated products and services available on the Website. It summarizes Woozworld’s data collection policies and practices on the Website and does not apply to the practices of companies that Woozworld does not own or control, or to people that Woozworld does not employ or manage.

 

Your use of the Website means that you accept the terms of this Policy. By using the Website, you agree to the collection, use, transfer and processing of PII as described in this Policy by Woozworld. If you do not accept the terms of this Policy, please discontinue the use of the Website immediately and at all times.

 

2. COPPA and PRIVO® ’s Privacy Assurance Program

Woozworld complies with the U.S. Children’s Online Privacy Protection Act (“COPPA”). The COPPA requires that we inform the Parents on how we collect and use PII from their children under the age of 13.

 

Woozworld is a licensee of the PRIVO® Privacy Assurance Program (the “Program”). As a participating member in the Program, Woozworld adheres to the strict information collection, use and disclosure requirements. PRIVO is an independent, third party organization committed to safeguarding children’s PII collected online. Privo aims to help parents and their children exercise control over personal information while exploring the Internet. The certification seal posted on this page indicates that Woozworld has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about this Policy, please contact us at privacypolicy@woozworld.com or at (514) 281-8999. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.

 
 

 

3.  Collection and Use of Information

When an account is created, the user’s date of birth, gender and email address are requested. If the user is under the age of 13, the Parent’s email is also requested. Woozworld will communicate by email with the Parent to notify the Parent of the account creation and to obtain the Parent’s consent for the use of the PII in accordance with this Policy. Woozworld will also communicate with the child when the account is created, to validate the child’s email address. Afterwards, if the Parent did not consent to the use of the PII in accordance with this Policy, the child’s email address will only be used for login and password reminder purposes. With the Parent’s consent, the child’s email address can be used to communicate with the child when required for some of our advanced features as described below.

 

The age and gender are used as aggregate statistical data to gain insight within the Website’s audience. The age is also used, as explained above, to determine if a user is under the age of 13 in order to get also the Parent’s email.

 

Your email can be used to identify your account if you contact Woozworld for any questions or assistance. The child’s email address will never be publicly visible in the advanced features and the Parent’s email address is never visible anywhere. Within the scope of the advanced features, Woozworld will send directly to you communications such as updates, notifications, promotional invitations and news concerning the Website, which can be sent, without limitation, through the games messaging system or through emails. If you no longer wish to participate in such communications you can (i) click the unsubscribe link at the end of each email received, (ii) sign-in to your account and change your communication preferences in the account settings or (iii) send an email to customerservice@woozworld.com.

 

The text entered in the WoozIn, as well as in-game chat and in private messages is filtered through Crisp Thinking TM smart filtering system, which aims to prevent, amongst other things, the user from exchanging PII such as phone numbers or email addresses with other users.

 

Depending on the user’s method of payment in our online stores, some additional PII will be requested as described below. We use Secure Sockets Layer technology to protect credit card data during transmission and our transaction operators adopt strict internal procedures to safeguard this information in their system. Our payment solution providers are also under contract to safeguard your PII and not to share it under any circumstances. If the buyer is under the age of 13, the Parent’s prior consent is required for the collection of those additional PII and for the payment by SMS. Upon registration of a child under 13, an email will be sent to the Parent’s address asking the Parent to review with the child the terms of this Policy and the Terms of Use of the Website and accept them. We will also ask the Parent to consent that the child provides additional PII and makes purchases on the Website through SMS. Parents can always revoke their consent by contacting us by email at customerservice@woozworld.com or by telephone at + (514) 281-8999.

 

4.  Advanced Features

Communications

As explained above, Woozworld may send you updates, notifications, promotional invitations or news concerning the Website. If the user did not validate his email address upon registration or if the user is a child under 13 and his Parent did not consent to the use of the PII in accordance with this Policy, Woozworld will not send to the user any communication.

 
Contests and surveys

If you participate in our contests and surveys no PII will be required to do so. If you win a prize within a contest, which needs to be awarded outside the Website, we will communicate with you through the validated email address provided when you created your account and will agree with you how to award your prize. If you are under the age of 13, these arrangements will be taken care of with your Parent and your Parent’s written consent will be required in order to provide us your mailing address and other PII needed to award your prize.

 
Online Stores

We offer the opportunity to purchase products in our online stores. When a user places an order, our third party’s transaction processor will require the following PII for a payment:

- by credit card: username, full name of card holder, email address, mailing address and credit card information; or
- by cell phone (SMS): username, cell phone number and email address.
 

After an order online is placed, we send a confirming email message and/or a SMS depending on the payment method. We may also send an occasional email featuring a special promotion or product that may be of interest to you. Any user who prefers not to receive promotional emails can indicate this preference in the account settings. Please note that, for legal reasons and for your protection, it is not possible to unsubscribe from transaction notification confirmation when buying from the Website.

 

For purchases made by credit card or through a PayPal account, the purchaser must be at least 18 year old and have a valid credit card or bank account.

 

Upcoming developments

We are always working on new ideas to make the Website even more fun. If the user’s email address was validated upon the creation of the account, notifications may be sent to promote challenges, contests, leaderboard updates, new games and weekly digests.

 

5. Cookies, IP Addresses and Clear GIFs

A cookie is a small file that we save on your computer’s hard drive and that contains non-personal information. Cookies help to give you faster access to pages you have already visited and allow you to personalize your pages. They help you to participate in some activities or events on the Website. If you leave the Website and return, cookies allow us to quickly display your collected items and game progress upon your return. We also use cookies to help us to count the number of visits on the Website, track which sections of the Website are most visited and find out the length of time spent in the different sections. This information helps us understand which sections and features are appreciated or need improvement. Woozworld does not use cookies for direct marketing, behavioral advertising or promotional purposes and cookies are not used to collect and share with third parties any PII.

 

We collect Internet protocol (“IP”) addresses, which is the automatic number assigned to your computer when you surf on Internet. We may use your IP address (i) to gather statistics on geographical distribution of our users, (ii) as a geographic filter for specific features or offers per location or (iii) to help us investigate in the case of bad behavior like account theft, hacking or bullying, and provide the information to authorities in the case of a police investigation for a serious crime.

 

We also use other technology called Clear GIFs to provide us with other important anonymous information, such as when an email has been opened.

 

Cookies, IP address and Clear GIFs are not connected to any PII.

 

6.  Third Parties

Except for third parties required in operating the Website as described previously and except as described below, we never share PII with people or companies outside Woozworld or sell it. Before Woozworld discloses any user’s PII to a third party as provided herein, the third party agreed to maintain the confidentiality and security of the information. For more information on our third parties/partners, please click here.

 

The only other situations where we may disclose PII to third parties would be to protect the security or integrity of the Website, to take precautions against liability, or to respond to judicial processes, legitimate requests by law enforcement officials or as otherwise required in order to comply with applicable law.

 

Please take note that the Website may contain links to third party sites (“Linked Sites”) and any activities you engage in connection with a Linked Site are subject to the privacy policy and terms of use as defined by the operator of the Linked Site. Please read Website’s Terms of Use for further details. WOOZWORLD DISCLAIMS ANY AND ALL LIABILITY EXPRESS OR IMPLIED IN CONNECTION WITH ANY LINKED SITES.

 

Woozworld may also share your email address with its affiliated companies so that they can let you know about products that might be of interest to you.  However, your consent will always be asked prior to sharing such information. If you would like to stop receiving such product information, you can (i) click the unsubscribe link at the end of each email received, (ii) sign-in to your account and change your communication preferences in the account settings or (iii) send an email to customerservice@woozworld.com.

 

7.  Customer Service

If you contact customer service by email, we will ask for your email address and name of Woozen. If you contact customer service by telephone, you may be asked for your first and last name, your email and/or phone number. The PII provided within a customer service request will not be used for any other reason than to respond to your specific request.

 

8.  Communications within Website

Woozworld may, at its sole discretion, record or store communications submitted through messages, bulletin boards, forums or chat rooms and may monitor, filter and review such communications for the purpose of monitoring content, enforcing Website rules, and investigating and detecting unauthorized use of the Website.

 

9.  No Other Information

You will never be asked for any additional PII while using the Website.  We provide as many privacy protection measures as reasonably possible to insure that no other additional PII is communicated or exchanged within the Website. Woozworld employees and on-line moderators (known as Woozband avatars) will never ask you for additional PII.  NEVER GIVE YOUR PASSWORD UNDER ANY CIRCUMSTANCES. Please be vigilant and report any user attempting to obtain PII or your password by contacting us at customerservice@woozworld.com.

 

10.  Modifications

We reserve the right, at our sole discretion, to change this Policy to accommodate product improvement, new technologies, industry practices, regulatory requirements or for any other purposes.  We will provide notice to you and post a notice on the Website if these changes have material impact on Woozworld’s use of PII and, where required by applicable law, we will obtain your consent.  An updated version of this Policy can be found at all times on the Website.  You are responsible for regularly reviewing this Policy.  Your continued use of the Website means you accept any changes in this Policy.  To consult previous version of the privacy policy click here.

 

11.  Reviewing PII

Upon proper identification, you may review your PII, request change or deletion or refuse to allow further collection or use of the information by contacting us by email at customerservice@woozworld.com or by telephone at + (514) 281-8999. However, if you ask us to delete any required PII for certain advanced features, your access to those features will not be possible in the future.

 

12.  Contacting Us

You can contact us with any concerns with respect to this Policy at:

 

privacypolicy@woozworld.com

 

Woozworld Inc.

Attention of Privacy Coordinator

25 Mozart Street East, 3rd Floor

Montreal (Quebec) H2S 1B1

Canada

Tel.: +1 (514) 281-8999

Fax: +1 (514) 281-5557