Help

Account Management

Someone else created an account using my e-mail, what do I do?

If you have received an account creation e-mail but did not create an account with Woozworld, please check with your household than no one used your e-mail to create an account. If someone you know created an account but you…

How do I get my password back?

In order to retrieve your password, you will need to click on the “Forgot my password” link. An e-mail will be delivered to the e-mail address associated with your Woozworld account. Make sure that you verify you “Spam” or “Junk”…

My account was stolen!

We are sorry to hear that the security of your account may have been compromised.   Please be aware that we have witnessed no case where a true account hack has occurred. A Woozworld account is stolen when the account…

How do I delete one of my Woozen?

Please be aware that there is no way to delete individual Woozens once they have been created. You can, however, buy new clothes and hairstyles for the ones you do have if you want to customize them to your liking.

How do I delete my account?

In an effort to improve the experience of our users in Woozworld, we are very much interested in finding out the feedback you may be willing to share concerning your and/or your child’s experience with Woozworld. Therefore, if you are…

I am receiving a wrong username/password message

If you are receiving a wrong username or password message, please verify that your Caps Lock key is not activated. Remember, your password is case sensitive. If you are still experiencing issues connecting to your account, please see the following…

When I connect to my account I am receiving a suspension/banned message

If you connect to your account and receive a message saying that you were suspended or banned, please take the time to read the message. It will explain why your account was sanctioned. If you believe the sanction is unjustified,…

How do I choose my username and password?

Your username is your email address. Your password shouldn’t be too easy to guess, shared with another Woozen or entered in a site promising “free Wooz or free items”. A password with a minimum of 6 characters of letters and…

Why does my child need a password?

Your child has a unique username that identifies him or her independently of your family account. Your child’s password is very important to protect his or her profile information. However, if your child does not wish to enter a password…

How to cancel/view my subscription ?

In order to view/cancel your subscription to Woozworld, you will need to log into your account and go to www.woozworld.com. On the top right of your screen, you will need to click on the “Settings” button. And click on the…

How to change my username and/or password ?

If you want to change your username/e-mail or password, below you will find out how you can modify the e-mail address and/or password associated with your Woozworld account by yourself.   –         Go to http://www.woozworld.com/. –         If you are already…

Signing in to Woozworld using Facebook is no longer available and as a result, I am unable to log in to my Woozworld account because I don’t know the e-mail and/or password associated with it.

Resetting your password: If the e-mail address associated with your Woozworld account is valid and you have access to the e-mail account, you can attempt to reset your Woozworld account password by performing the following:   –          Go to http://www.woozworld.com/….

What is Woozworld policy regarding illicit behavior in Woozworld?

Any Woozen found to behave in an illicit manner and/or found in possession of illicit furniture or clothing will have their Woozworld account banned permanently from Woozworld. Please report illicit behavior to the Woozworld Customer Support and Moderation team. Should…

Billing

How do I apply a Woozworld Gift Card to my Woozworld account?

To apply a Woozworld Gift Card to your Woozworld account: Web 1. Go to http://www.woozworld.com/. 2. Log in or create a new account. 3. Once connected to your account, click the “Redeem” button which is located on top of the…

Issues entering or receiving your code via SMS transactions

If you are experiencing issue entering or receiving your code for a SMS transaction, please contact us through our help submission form and we will assist you in the best delays possible. When you contact us for this kind of issue,…

It’s not accepting my payment information! What do I do?

Make sure that your information are entered correctly. If you are entering a credit card number, make sure that you are entering the number in a single trait, without any spaces or hyphens. Another common mistake is to have the…

Unauthorized charges billed on my Apple ID

If you notice that some unauthorized transactions on your Apple ID, please contact the Apple customer support at: http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=MacAppStoreAccountandBilling   Please also inform the Woozworld Support team if you have received a refund from Apple for an iTunes transaction.  …

Unauthorized charges billed on your mobile phone bill

If you notice that some unauthorized transactions on your mobile phone bill, please contact us through our help submission form mentioning your Woozworld account, and possibly the dates at which you were billed and we will then investigate the issue from there.

Unauthorized transactions billed on your credit card/paypal account

If you notice that some unauthorized transactions on your credit card or paypal account, please contact us through our help submission form mentioning your Woozworld account, and possibly the dates at which you were billed and we will then investigate the issue…

I made a purchase with my credit card/Paypal and I did not receive it on my account!

When making a purchase through our online store, ALWAYS reconnect to your account. This will force a refresh of your account and your purchase will be displayed properly. If you have reconnected to your account and you still haven’t received…

I just purchased an offer via SMS and its not on my account !

When making a purchase via SMS it is possible that it may take up to 30 minutes before it will show up on your account. Also, when making a purchase ALWAYS reconnect to your account. This will force a refresh…

How do I contact Woozworld Customer Support?

You may contact Woozworld Support by completing and sending the contact form located at http://www.woozworld.com/community/help/.

Why am I receiving error message “You have reached the maximum number of authorized transactions at this time. Please try again at a later time. For additional information, please click this link.” when I try to make a transaction on the Woozworld Store?

Woozworld has the security of its users at heart. Which is why we have implemented some limitations on the amount of store transactions one can perform within a set amount of time. This limit has been implemented to prevent fraudulent…

What is Woozworld’s policy regarding chargebacks?

Unless the chargeback was performed because of a legitimate issue that was caused by a defect within the Woozworld system and that resulted in a transaction not completing successfully, it is company policy at Woozworld to permanently block access to…

How to buy and redeem an iTunes Gift Card?

Buying and redeeming an iTunes Gift Card to make purchases in the Woozworld App is easier than you think! Once you have your iTunes Gift Card*, you can redeem it from your computer, iPad, iPhone or iPod Touch by following…

How to buy and redeem a Google Play Gift Card?

Buying and redeeming a Google Play Gift Card to make purchases in the Woozworld App is easier than you think! Once you have your Google Play Gift Card*, you can redeem it using your computer or the Google Play Store…

Complaints

My account was stolen!

We are sorry to hear that the security of your account may have been compromised.   Please be aware that we have witnessed no case where a true account hack has occurred. A Woozworld account is stolen when the account…

What do I do when I am bullied/harassed by other Woozens?

If a Woozen is harassing you, click on the image of the Woozen (or character) to access their profile. The profile window has two icons at the bottom right that let you block and report, respectively, a user.   –…

I have been trade scammed, what do I do ? :(

First of all, please accept our sincerest apologies for the inconvenience this issue has caused you.   When making a trade, always double check the items and Wooz placed in the trade window before clicking on “Confirm”.   If something…

How do I report a Woozen?

Report bad behavior Every Woozen can signal the improper behavior of another Woozen using a simple form available in two different ways: By clicking on the Profileof the Woozen who is misbehaving. This Profile is accessible by rolling over the…

What is Woozworld policy regarding illicit behavior in Woozworld?

Any Woozen found to behave in an illicit manner and/or found in possession of illicit furniture or clothing will have their Woozworld account banned permanently from Woozworld. Please report illicit behavior to the Woozworld Customer Support and Moderation team. Should…

Features

What is Woozworld?

When your child signs up for Woozworld, they get to create their own personalized characters. Through this character, your child can socialize and create friendships with other children his/her age (through their own characters), play multiple games, develop his/her character…

Is Woozworld free ?

Woozworld can be enjoyed by anyone for free and for an unlimited time. Please see information on how to create a new free Woozworld account at the end of this message. Paying residents of Woozworld have access to exclusive content…

What to do if you are new?

Woozworld can be a big and intimidating place and is filled with a great number of things to do. Our recommendation to you would be to take it one thing at a time, experiment and most of all, have fun!…

What do I do in Woozworld?

In Woozworld, tweens can safely create their own universe, play, and communicate with each other. Woozworld is here to encourage tweens to flex their creative muscle and find their place in the world. In Woozworld, every child can: Create and…

What is a Woozen?

All Players are represented by a Woozen. To make your Woozen unique you can buy cool clothing in the Shopz, the Store or in Shop Podz all around Woozworld. Your clothing will be kept in your inventory and can be…

How do you navigate in Woozworld?

In Woozworld, your child manipulates an avatar, his Woozen, which he can move on the screen by clicking on the floor. In each screen, there are doors that allow the Woozen to move from one screen to another. Plus, he…

How to create another Woozen?

Each account can hold one (1) Woozen. If you wish to have another Woozen you will need to create another account using a valid e-mail address.   Note that old Woozworld account will retain the number of Woozens that they…

How to get clothes/items in Woozworld?

You can get clothes and items in multiple ways in Woozworld, but the two major sources for clothes are either the Shopz or through a Shop Podz. The Shopz is accessible at any time by clicking the Shopz buttons either…

How to earn Beex?

How do I earn Beex?   In Woozworld, you can earn Beex in lots of different ways. And when you become a Subscriber, you can earn up to three times as many Beex, for each of your actions.   Gaining…

How to earn Wooz?

Making a purchase through the Woozworld store here : http://store.woozworld.com/ (you must be connected to your Woozworld account beforehand)   We offer many different payment methods such as :   – Credit card – SMS – Paypal – OpenBucks Card…

How do Shop Podz and Stores work?

How do stores work? Stores and Shop Podz are items that allow you to purchase and sell your own stuff! Stores are found in the public Zones and are run by the Woozband, while Shop Podz are found in Unitz…

How do I use my Inventory to dress my Woozen?

How do I use my Inventory? The Inventory contains all the objects that you have received or purchased. To open it, click on the Inventory button at the bottom right of the screen.  Inventory is divided in several tabs: Clothes,…

How to furnish a Unitz

To add items to your Unitz, first enter your Unitz, then click on the Edit button which you can find at the top left of your screen.   Then click the inventory icon. From this point on, you can drag…

How to create your Unitz!

Your World is made up of Unitz created by you or other Woozens. You can decide to create a cave, a house with a garden, the inside of a spaceship—or mix it up with a bit of everything! It’s up…

How to create a shop?

Buying your Shop Podz Many Shop Podz models are on offer at different prices and with different capacities and and restrictions. These can be purchased from other Woozens or from the Shopz.   Stocking your Shop Podz   Once inside…

How do I communicate in Woozworld?

Chat Chat allows you to send messages to Woozens who are in the same Zone or Unitz as you. To chat with other Woozens in Woozworld, all you need to do is type what you want to say in the…

How to get around in Woozworld?

You can walk anywhere in Woozworld. But you can use the World Navigation window to teleport around to key locations in Woozworld. The Featured tab shows you the Unitz that we think you’ll love visiting in Woozworld! The Hot Now…

What is the difference between memberships, VIP Passes and Wooz packs?

Our offers can be broken down into three major branch; Subscriptions, VIP Passes, Wooz packs.   Subscriptions come in four (4) forms; 1 month, 3 months, 6 months and 1 year. Subscriptions will give the account VIP benefits and will…

Why subscribe?

Why subscribe?   Get Wooz   By subscribing and becoming a VIP, you get more votes to cast every day as well as Beex and Wooz for each of your actions. You get access to:   Unique clothing You get…

What are Achievements?

What are Achievements? Achievements are goal-oriented challenges that Woozworld presents to you. The more Achievements you complete, the more you win Beex, trophies, and titles that you can post in your Profile. The more Achievements you complete, the tougher they…

What are Collectiblz?

Woozworld is full of things called Collectiblz that need to be picked up. Some are nice, some are yucky. Your fun begins by trying to find them before someone else does! Some objects only need a simple click to make…

What are WooPetz?

What are WooPetz? WooPetZ are friendly animals that accompany you in Woozworld. You can own as many WooPetz as you want but only one can accompany you at a time. To have a WooPetz accompany you, select it from your…

What are Plantz?

What are Plantz? Plantz are playable items in Woozworld. You can buy them in the Woozworld stores and put them in your Untiz. You must take care of your Plantz on a regular basis (usually once a day though it…

What are Votes and Leaderboards ?

What are Votes and Leaderboards ?   Votes   As a Woozen you can as long as you have Energy remaining. Express your power to shape Woozworld by voting for any Woozen or any Unitz you like! Each day and…

What are Actionz?

What are Actionz Actionz are different ways of expressing yourself and interacting with others. You can open the Actionz window by clicking on the Actionz button at the bottom left of your screen.   Actionz window There are five tabs…

What is a Spellz?

What is a Spellz?   Spellz are temporary spells Woozens put on their friends, on their enemies and sometimes on themselves to have fun, to congratulate each other or to play a trick.   Using a Spellz Open the Spellz…

What are Foodz ?

What are Foodz ? Foodz are objects and Spellz that will allow you to use food in Woozworld! With Foodz you will be able to produce aliments, place them on tables, eat them and clean your mess afterwards.   Produce…

What are Eventz?

What are Eventz? Eventz allow you to promote any activity in your Unitz: A big sale, a wedding, a party… You can also access the list of Eventz that are currently happening in Woozworld at all times.   Create an…

What are Mystery Gifts?

What are Mystery Gifts?   Mystery Gifts are special objects that will give you a random reward when you open them. To use a Mystery Gift, open your Inventory to the Mystery Gift tab  and click on the “Open” button…

How do I make a Trade?

How do I make a Trade? The Trading system allows you to trade items directly with other Woozens, without needing to use a Shop Podz to sell or buy items. You can trade as many items as you want as…

How to add friends and/or manage my contacts?

In Woozworld you can be Friends with any other Woozen! You can also make them one of your Hot Friends or create a special Relationship with them. You can see your Friends list in the Contactz window, found by clicking…

How do I make or delete a Relationship?

You can make official Relationships in Woozworld thanks to the relationship certificates.   Make a Relationship Take your friend  to one of the Relationship kiosks available in Woozworld. Click on the kiosk to open a certificate. Drag the certificate on…

How do I turn off e-mail notifications?

In order to do so, you will need to be connected to your Woozworld account and do the following;   –          Click on “Settings” at the top right corner of your screen. (The icon that looks like a hammer and…

How can I lock my Unitz?

Some Zones in Woozworld require a Visitor Key to access them. Your Keys stack in your Keyring, accessible from your tool bar, at the right bottom of your screen. You can lock your own Unitz too. An Owner Key is…

How to link your Unitz to another or Teleport podz!

How to link your Unitz to another Unitz. Put your Unitz in Edit mode, roll your cursor over the door and click on the “Set destination” button. Open a navigation map by clicking on the My World or Woozworld icon….

How to get into Top Unitz

For your Unitz to appear on the Top Unitz list, your Unitz must be one of ten (10) Unitz to have received the most votes in a week. If your Unitz makes it to this top ten (most voted) for…

Wuzzles

Wuzzles pieces are a fun way to collect special clothes, furniture, Petz or even Beex in Woozworld! In order to use your Wuzzles pieces, you will need to purchase the Wuzzleboard for the particular item that you want. You can…

Newsletter

In order to receive or stop receiving the Woozworld Newsletter, you will need to log into your account, and go to www.woozworld.com and click on the Settings button at the top right of the screen, then select the “Account” tab….

Have gameplay questions?

We understand that you have questions regarding some functionalities in Woozworld. We would encourage you to go browse out FAQ for more answers. The reason that we do this is that if we give all the answers on how Woozworld…

Contests and Events!

Our animation team is always hard at work to bring you the coolest Contests and Events where you can win cool and exclusive items! Make sure that you keep an eye on our blog, our Facebook page, our home page,…

How do I redeem an activation code to my Woozworld account?

Web To activate your code, simply log on to your Woozen (or character), click on the “Settings” option which you can find on top of the screen (indicated by an icon representing two gears). Click on “Activate code”. Then enter…

Have cool ideas for Woozworld? We would like to hear them!

For gameplay ideas please complete and send the contact form located at http://www.woozworld.com/community/help/. and it will be our pleasure to submit these to the Woozworld design team who will be sure to evaluate all feedback received, including yours, and then decide…

What is the Marketplace?

With this new feature, you’ll have direct access to all the items that your fellow Woozens want to sell. And the icing on cake….You can get those Items without having to move around in the unitz (like in Shopz). You…

Hey! I got a free Woozmas Tree what can I do with it?

    This year we were able to get the biggest Woozmas tree yet but one thing we didn’t notice… all our Woozmas baublez and ornaments are missing (we can guess who!). KountVonKlokz and the Ice Queen are trying to…

New Woozworld economy Q&A

Where can I get Wooz from now on? You can currently only get Wooz from the Woozworld Store.   Are items in Shopz only in Wooz? Not at all! There’s now a permanent catalog in Shopz where everything is available…

Why is there a service fee on Shop Podz sales?

The Shop Podz in Woozworld are optional ways to distribute items to other users, which is called a second-hand market. In every second-hand market there is a service fee to use the feature to be able to sell. The owner…

Where can I get all the information on the new Gourmet foodz?

To read all about the new Gourmet Foodz line, please visit the Woozworld blog at http://www.woozworld.com/community/hungry-hungry-woozens/.  

What is Woozworld policy regarding illicit behavior in Woozworld?

Any Woozen found to behave in an illicit manner and/or found in possession of illicit furniture or clothing will have their Woozworld account banned permanently from Woozworld. Please report illicit behavior to the Woozworld Customer Support and Moderation team. Should…

How can I create my Woozworld account?

Woozworld can be played on three different ways, through Apple devices and Android devices (App) and through our website at www.woozworld.com. If you wish to install the Woozworld App on your Apple or Android device, you will need to download…

Activities

Activities   This new feature is basically a way to earn rewards over time. Depending on your Preztige level, you will get to choose from a list of activities with different completing timers to earn the reward.      …

Quests

Quests There is a new Quests window! This will regroup all your objectives, quests and even our new daily objectives into one cool window! This should make it easier for you to manage your objectives. Our new daily objectives will…

ShopZ looks different now… Why?

There are indeed new features launched in ShopZ that include: A new look and better performance Much more content! Introduction of Favorite items Introduction of the ShopZ Cart Discounts and Flash Sales Limited Time items A new way to create…

Preztige

How do I earn Preztige pointz?

How do I earn Preztige Pointz? Preztige Pointz (or “Ptz” for short) are earned when you perform the following actions: Action Ptz Reward Give a Vote 1 Take a Photo 1 Pick Up a Collectiblz 1 Play with a Plantz…

What is Energy?

What is Energy? Your Woozen needs Energy to perform some actions in Woozworld. You will start out with a maximum of 15 Energy (20 for VIPs). As you gain Preztige Levels, your energy maximum will go up. Here is a…

How do I earn more Energy?

How do I earn more Energy? You can get more Energy by a number of different ways: – Every 3 Minutes you will receive 1 Energy – it’s that easy! – Unlocking Achievements will give you a prize of 1,…

Why do I sometimes have more Energy than my maximum?

Why do I sometimes have more Energy than my maximum? When you obtain Energy from unlocking an Achievement or from buying an Energy Pack, the Energy you receive can go over your normal Energy maximum. So for example, if your…

What do I get when I raise my Preztige level?

What do I get when I raise my Preztige Level? Raising your Preztige Level will give you a whole bunch of cool bonuses and advantages in Woozworld. Every time you will gain a new Preztige Level, you will: – Unlock…

What’s the maximum level?

The highest Preztige Level that your Woozen can reach is 50. Once you reach Level 50, you can keep playing the game just like you did before, but now you will receive Beex instead of Ptz! Don’t worry, we will…

What about us older players?

If you have been a Woozworld member since before Preztige existed, we will take good care of you. Firstly, there’s no need to worry, we’re not touching any of the assets that you already own. You will keep all of…

What about VIPs?

VIPs will receive the following benefits that are specific to the Preztige system: – Double Beex and Wooz prizes for reaching a new Level   – Double Beex prizes from Achievements   – Higher Energy maximum than non-VIPs (up to…

How Preztige affects your Woozen.

How Preztige affects your Woozen.   Preztige levels are a pre-requisite for wearing different qualities of garments. Following are the different Preztige requirements that you will see for garments in Woozworld, in order:   –       No Preztige level requirement –      …

New Woozworld economy Q&A

Where can I get Wooz from now on? You can currently only get Wooz from the Woozworld Store.   Are items in Shopz only in Wooz? Not at all! There’s now a permanent catalog in Shopz where everything is available…

What is Preztige?

What is Preztige? Preztige is how your Woozen evolves in Woozworld. You start out at Preztige Level 1 with a few basic items and, as you play, you will move your way up to Preztige Level 50 or more, earning…

Technical Support

Is my computer compatible with Woozworld?

Woozworld is compatible with PC and Macintosh.

How to install/update Adobe Flash player

In order to install/reinstall your Adobe Flash player, please follow the instruction below;   PC – Go to http://kb2.adobe.com/cps/141/tn_14157.html. – Read the instructions and download the appropriate uninstaller file. – Execute it to uninstall the Flash player from your system….

How to download different web browsers

If you are encountering issues with your current web browser, and want to try a different web browser to see if the problem is still there. Here are a few of the most popular browsers you can try;   Internet…

How to test your internet connectivity

Sometimes issues can be linked to your internet connection and/or performance. In order to know how good your internet connectivity is, you can run a speedtest!

How to retrieve your Dxdiag file

In order to resolve some issues, sometimes we need your Dxdiag. A Dxdiag is a resume of your computer specs which may help us pin point certain issues. In order to get your Dxdiag, you will need to do the…

How to delete your Cookies, Cache and Internet history

WARNING : Doing the following will cause your internet browser to re-download all previously visited web pages when you access them again for the first time. Additionally, all previously visited web pages may require you to re-enter your login information…

My Woozen is completely black and I can’t connect on it!

In order to resolve this issue, you will need to change a piece of clothing equipped on your Woozen, but first you need to be able to get in the game. Please follow the instructions below to be able to…

My loading bar is stuck !

WARNING : Doing the following will cause your internet browser to re-download all previously visited web pages when you access them again for the first time. Additionally, all previously visited web pages may require you to re-enter your login information…

I can’t see the whole Woozworld screen ! What do I do?

We are sorry that you are having trouble accessing your account.   The minimum supported screen resolution for Woozworld is 1024×768. For your information, here are instructions on how to adjust your computer’s maximum screen resolution :   Warning :…

How do I fill in a form so the Customer Support Team is allowed to reply to me?

For the safety of our users, we are compliant with the USA’s Children’s Online Privacy Protection Act (COPPA), and we are not allowed to reply to emails from the United States that are not associated to a Woozworld account. In…

WoozIn

WoozIn Menu

Welcome to your WoozIn Page! You can use your WoozIn Page to stay in touch with your friends, share your mood with them, comment on your accomplishments in Woozworld and those of your fellow Woozens, share pictures taken in Woozworld…

How do I add a Youtube video to my Wallz?

In order to add a YouTube video to your Wallz, you will need to; – Click on Wallz – Click on the Youtube icon – You will need to copy paste what comes after http://www.youtube.com/ in your URL bar of…

How to take a picture and post it on my Albumz?

How to take a picture and post it on my Albumz? You can now take pictures in Woozworld and share them on your Wallz! You can comment and your friends can also comment on your pictures! Become a cool photographer!…

How to organize your Albumz!

How do I organize my Albumz? To move a picture from an Albumz to another, you will need to at least have 2 albumz. To create an Albumz, you will need to click on “Albumz” and click on “New Albumz”….

WoozIn Settings

Settings – General Under the General tab in your Settings options, you will be able to enable or disable certain options;   – Show current location : Lets your Friends see when you’re online and join you where you are….

How to add Hot Friends

First, click on “Friends” in the menu on the left side of the WoozIn. Click on the “Actions” button next to the name of the Woozen you want to add as a Hot Friend. Click on “Add to Hot friends”….

Woozworld App

I have downloaded and installed the Woozworld App and some of my clothing isn’t showing properly. Why is that?

We are constantly updating the clothing and furniture on the Woozworld App. You will see your clothing and furniture soon! They are still available on the web version.  

Some features aren’t present on the Woozworld App versus the web version of Woozworld. Why is that?

As time goes forward, we hope to have all of the features added to the Woozworld App that are currently available on the web version of Woozworld.  

I purchased some Wooz through the Woozworld App and it hasn’t been added to my Wooz in-game. What should I do?

To see the Wooz you purchased added to your account, you need to simply log out of the Woozworld App and then log back in. We hope to have this issue fixed in a timely fashion. We apologize for the…

How do I contact Woozworld Customer Support?

You may contact Woozworld Support through the Woozworld online support form at: http://www.woozworld.com/community/help/  

How do I find out what iOS version my device is using?

Go to “Settings” > “General” > “About” > “Version”. Make sure that your device indicates version 7.0 and up beside the “Version” field.  

The Woozworld App won’t load on my Apple device.

If the Woozworld App is not loading properly on your Apple device, here are 2 tips you can try:   Make sure that your device is connected to the internet. At this time, there is no error message displayed in…

How do I update my Apple device?

In order to run the Woozworld App, you will need a minimum of iOS version 7 and up. In order to update your device, you will simply need to go in your device “Settings” in the “General” Tab and click…

I am trying to find the Woozworld Secrets App on the App Store and am unable to do so. Why is that?

Since we released Woozworld on mobile and it includes all the features Woozworld Secrets included and much much more, the Woozworld Secrets App has been removed permanently.   To download and install the Woozworld App from the App Store, please…

My App disconnects unexpectedly. What can I do to prevent this?

If your Woozworld App disconnects unexpectedly, one thing you can do is stay away from working Microwave ovens. Microwaves can interfere with a device’s Wifi connection and it only takes a short time for the Woozworld App to lose connection…

I’m seeing semi-transparent boxes in the Woozworld App. Why is that?

These boxes usually represent a loading problem at that precise moment. Simply switch between Unitz and come back or disconnect and reconnect at a later time.   For any further assistance, please contact Woozworld Customer Support through the Woozworld online…

Why can’t I see the Woozworld App on the Android store?

If your android device is unsupported, it will not be visible on the Google Play store. We are always working on improving the Woozworld App, so it may eventually be supported by more Android devices.

How do I find out what OS version my Android device is using?

• Go to “Settings” > “About” • Make sure that your device indicates version 2.3.3 and up beside the “Version” field.

The Woozworld App won’t load on my Android device.

If the Woozworld App is not loading properly on your Android device, here are 3 tips you can try: • Make sure that your device is connected to the internet. • Try re-launching the application. Make sure that you hold…

What are the supported devices on the Woozworld App?

The Woozworld App currently only supports devices with iOS 7.0 and up installed on them. Therefore, the supported devices are as follows: • iPhone 4 • iPhone 4S • iPhone 5 • iPhone 5C • iPhone 5S • iPhone 6…

The App keeps on crashing and issues loading the App.

If your Woozworld app crashes and that you are experiencing issues relaunching the game, you might be out of free space on your Android device. Here is how to fix it; By default, the Woozworld app will take up to…

How to buy and redeem an iTunes Gift Card?

Buying and redeeming an iTunes Gift Card to make purchases in the Woozworld App is easier than you think! Once you have your iTunes Gift Card*, you can redeem it from your computer, iPad, iPhone or iPod Touch by following…

How to buy and redeem a Google Play Gift Card?

Buying and redeeming a Google Play Gift Card to make purchases in the Woozworld App is easier than you think! Once you have your Google Play Gift Card*, you can redeem it using your computer or the Google Play Store…